PRICES AND PAYMENTS
Are the rates presented per person or per room?
Rates are presented per room.
What are the payment methods for reservation made through our website?
The credit card is the payment method for reservation made through our website.
By what age children do not pay?
Children do not pay from 0-3 years.
Is a credit card needed to make a reservation?
Yes, a credit card is needed to guarantee the reservation.
What are the available payment methods?
The payment methods are: visa, mastercard and american express.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
What is included in the booking price?
Depending on the contracted rate, the price of the reservation, in addition to the room, may include breakfast, lunch and dinner.
Do I have to pay tax on the prices shown?
No, our prices already include all taxes and fees.
Is breakfast included in the price?
It depends on the rate you have booked. It may or may not have breakfast included. Please check the conditions of your booking for further clarification.
If I book by credit card, when is the amount withdrawn?
It depends on the rate. If it is a non-refundable rate, the amount is withdrawn at the time the booking is finalised. For flexible rates, the payment is made at the hotel and the credit card is only used to guarantee the booking.
Can I pay at the hotel with a different card than the one I booked with?
If the contracted rate allows payment at the hotel, yes. Otherwise, the amount will be charged in advance and it will not be possible to change the card from which it is debited.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, you just have to present the rate you found and the online place where you found it.
I have not received my receipt, what should I do?
Please contact the hotel at melia.setubal@meliaportugal.com and request it.