Does the hotel have its own parking?
For more information about the parking visit the hotel’s website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. The hotel has a closed reserved access room, where you can store your luggage while waiting for check-in or after check-out.
Do rates include pool access?
Yes, rates include free access exclusive for hotel guests.
What is the SPA and pool schedule?
The SPA and pool schedule is: 08:00-21:00
Are pets allowed in the hotel?
At Meliá Setúbal, your pet is welcomed and will be received with VIP treatment, enjoying a comfortable and lively stay. Thereafter, we put some important information for the welfare of our 4-legged guests.
– Meliá Setúbal has a feeder and a drinking fountain for your pet.
– Reservations only possible in Deluxe or Premium types.
– Only dogs (up to 20 kg) and / or cats are accepted and a maximum of 1 per room.
– It is possible to circulate in the public areas of the Hotel, as long as it is with a leash.
– Circulation is prohibited in all outlets of the Hotel, namely – El spa Health Club, Event rooms, Bistro & Tapas restaurant and Bar.
– As it is not possible to leave your pet alone in the room, please contact “Meliá Connect” for information on “Pet Sitting” services.
– Meliá Setúbal guarantees that all room facilities are always in good condition to make your stay always memorable.
– In order to guarantee availability, we request that you book this service in advance.
PRICE: 25 € | Night.
Information & Reservations: email@example.com or + 351 265 240 405.
Does the hotel have meeting rooms?
Yes. We have a total of 5 rooms available, each with different capacities. For more information, you should access the “Events” page, where we provide all the details of our meeting rooms. You should contact our events department by e-mail firstname.lastname@example.org. If you prefer, contact us on +351 265 240 400.
Does the hotel have wedding services?
Yes. Meliá Setúbal has several menus available and we can also work with you to meet your preferences and expectation.
Are there any lifts?
Yes, there are 2 lifts.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is free wi-fi the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, the hotel provide laundry and ironing services, through payment.
Which activities can be booked in the reception?
All activities in the region can be booked in the reception.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Where can I find the Restaurant menu?
Click in the link to know the Menu.
Does the hotel have a swimming pool?
Yes. Indoor Pool.
Is access to the pool paid?
Access to the pool is free for guests.
Does the hotel have a gym?
The hotel has a gym.
Is access to the gym paid?
Access to the gym is free for guests.
Does the hotel have special offers?
Click in the link to know our special offers.
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is it possible to do a pre-check-in?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.
Is the shuttle service between the airport and hotel available?
On request.We do not have our own shuttle to the airport.
How can I go to the beach?
Direct bus to the beaches of Arrábida. Trip around €3 per person.
How can I go to the city centre?
We have a pedestrian access (700 metres) you may use to go to the city centre.
PRICES AND PAYMENTS
Are the rates presented per person or per room?
Rates are presented per room.
What are the payment methods for reservation made through our website?
The credit card is the payment method for reservation made through our website.
By what age children do not pay?
Children do not pay from 0-3 years.
Is a credit card needed to make a reservation?
Yes, a credit card is needed to guarantee the reservation.
What are the available payment methods?
The payment methods are: visa, mastercard and american express.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Late check-in can be done until 00:00.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese, spanish, french and english.
Is it possible to send my CV to join the hotel’s team?
Yes, it is possible, please send to: email@example.com.
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (firstname.lastname@example.org) or telephone: ( +351 265 240 400).
How to cancel or change a reservation made through our website?
It is possible to cancel or change a online reservation through melia.com by the website, you should put the reservation number and make the cancellation.
How to reserve a cradle?
Please add comments or send an e-mail to: email@example.com.
What is the best time to be in the hotel for summer vacation?
The best time to be in the hotel for summer vacation is from June until September.
How should I guarantee a room with a double bed/ single bed, reduced mobility, extra bed and/or cradle?
To make a special request we suggest that, when booking, use the “Comments” field, or contact our reservations department by e-mail firstname.lastname@example.org. If you prefer, contact us through the number + 351 265 240 405.
How to do a group reservation?
To receive a group proposal, you must contact our groups department via the email email@example.com. If you prefer, contact us on +351 265 240 400.
What are the advantages of booking directly through the hotel’s website?
When booking directly through the melia.com website, you will have access to the WEB rates that allow a discount on the Best Available Rate that you will not find on other booking sites, having access to your Meliã rewards points. In addition, you can stay abreast of all our exclusive offers and promotions that we have for you.
What type of product is offered during breakfast?
Meliá Setúbal offers you a varied breakfast rich in local products, favoring the quality and nutrition of all the ingredients presented. We adapt your breakfast according to your preferences or intolerances, offering gluten-free products, soy, almond or rice drinks every day.
What is the breakfast’s schedule?
Week Days: 07:00-10:30 | Weekend: 07:00-11:00.
What is the restaurant’s schedule?
Lunch: 12:30-14:30 | Dinner: 19:30-22:00.
What are the available menús and what are the different types of cuisine?
Bistro & Tapas, in Meliá Setúbal, offers an à la carte menu experience, available for lunch and dinner. And because the concept is also designed for families, the restaurant offers a Children’s Menu, with several options.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Yes, rooms do have minibar.
Is it possible to request extra pillows and sheets?
Yes, it is possible to request extra pillows and sheets.
Does the hotel have room service? What is the schedule?
Yes, the hotel does have room service from 10:00 until 23:00.
Is it possible to include romantic decoration in the room? What is the cost?
Yes, it is possible to include romantic decoration in the room. The cost is 30€ (romantic pack, sparkling wine and romantic decoration).
Do rooms have balcony?
Yes, rooms do have balcony.
What are the different types of room available in the hotel?
The different types of room available in the hotel are: Melia Room, Deluxe Room and Premium Room.
Do rooms have air-conditioner?
Yes, rooms do have air-conditioner.
Is there any wake-up call service in the hotel?
Yes, there is wake-up call service in the hotel.
Are rooms soundproof?
Yes, rooms are soundproof.
Do rooms have shower or tub?
Yes, rooms do have tub.
HEALTH & SAFETY
Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?
Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.