Does the hotel have its own parking?
For more information about the parking visit the hotel’s website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. The hotel has a closed reserved access room, where you can store your luggage while waiting for check-in or after check-out.
Do rates include pool access?
Yes, rates include free access exclusive for hotel guests.
What is the SPA and pool schedule?
The SPA and pool schedule is: 08:00-21:00
Are pets allowed in the hotel?
At Meliá Setúbal, your pet is welcomed and will be received with VIP treatment, enjoying a comfortable and lively stay. Thereafter, we put some important information for the welfare of our 4-legged guests.
– Meliá Setúbal has a feeder and a drinking fountain for your pet.
– Reservations only possible in Deluxe or Premium types.
– Only dogs (up to 20 kg) and / or cats are accepted and a maximum of 1 per room.
– It is possible to circulate in the public areas of the Hotel, as long as it is with a leash.
– Circulation is prohibited in all outlets of the Hotel, namely – El spa Health Club, Event rooms, Bistro & Tapas restaurant and Bar.
– As it is not possible to leave your pet alone in the room, please contact “Meliá Connect” for information on “Pet Sitting” services.
– Meliá Setúbal guarantees that all room facilities are always in good condition to make your stay always memorable.
– In order to guarantee availability, we request that you book this service in advance.
PRICE: 25 € | Night.
Information & Reservations: email@example.com or + 351 265 240 405.
Does the hotel have meeting rooms?
Yes. We have a total of 5 rooms available, each with different capacities. For more information, you should access the “Events” page, where we provide all the details of our meeting rooms. You should contact our events department by e-mail firstname.lastname@example.org. If you prefer, contact us on +351 265 240 400.
Does the hotel have wedding services?
Yes. Meliá Setúbal has several menus available and we can also work with you to meet your preferences and expectation.
Are there any lifts?
Yes, there are 2 lifts.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is free wi-fi the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, the hotel provide laundry and ironing services, through payment.
Which activities can be booked in the reception?
All activities in the region can be booked in the reception.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Where can I find the Restaurant menu?
Click in the link to know the Menu.
Does the hotel have a swimming pool?
Yes. Indoor Pool.
Is access to the pool paid?
Access to the pool is free for guests.
Does the hotel have a gym?
The hotel has a gym.
Is access to the gym paid?
Access to the gym is free for guests.
Does the hotel have special offers?
Click in the link to know our special offers.
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is it possible to do a pre-check-in?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.
Is it possible to reserve parking in advance in order to guarantee it?
No, we don’t accept reservations for the parking.
Can I use the spa services without being accommodated?
No, the Spa is reserved for guests.
Are activities for children available?
No, we do not provide activities for children.
How does the lost and found service work?
If you have lost any belongings during your stay please contact the hotel through e-mail email@example.com and let us know.
I would like to be notified via email about promotions and special offers, what should I do?
You must register your Melia Rewards card and choose that you want to receive marketing and promotions from Melia.
Does the Hotel have a loyalty program?
Yes. Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels of the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/
Is the shuttle service between the airport and hotel available?
On request.We do not have our own shuttle to the airport.
How can I go to the beach?
Direct bus to the beaches of Arrábida. Trip around €3 per person.
How can I go to the city centre?
We have a pedestrian access (700 metres) you may use to go to the city centre.
PRICES AND PAYMENTS
Are the rates presented per person or per room?
Rates are presented per room.
What are the payment methods for reservation made through our website?
The credit card is the payment method for reservation made through our website.
By what age children do not pay?
Children do not pay from 0-3 years.
Is a credit card needed to make a reservation?
Yes, a credit card is needed to guarantee the reservation.
What are the available payment methods?
The payment methods are: visa, mastercard and american express.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
What is included in the booking price?
Depending on the contracted rate, the price of the reservation, in addition to the room, may include breakfast, lunch and dinner.
Do I have to pay tax on the prices shown?
No, our prices already include all taxes and fees.
Is breakfast included in the price?
It depends on the rate you have booked. It may or may not have breakfast included. Please check the conditions of your booking for further clarification.
If I book by credit card, when is the amount withdrawn?
It depends on the rate. If it is a non-refundable rate, the amount is withdrawn at the time the booking is finalised. For flexible rates, the payment is made at the hotel and the credit card is only used to guarantee the booking.
Can I pay at the hotel with a different card than the one I booked with?
If the contracted rate allows payment at the hotel, yes. Otherwise, the amount will be charged in advance and it will not be possible to change the card from which it is debited.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, you just have to present the rate you found and the online place where you found it.
I have not received my receipt, what should I do?
Please contact the hotel at firstname.lastname@example.org and request it.
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Late check-in can be done until 00:00.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese, spanish, french and english.
What documents are required for check-in?
If I am allergic to an ingredient, when and where do I inform?
What documents are required for check-in?
A valid identification document (national citizen card or passport) for all guests.
If I am allergic to an ingredient, when and where do I inform?
It would be good if you could notify the hotel as soon as possible, preferably when you do the reservation, so that we can make sure we have alternative products available. If you don’t, you may still inform reception at the time of your check-in.
Is it possible to send my CV to join the hotel’s team?
Yes, it is possible, please send to: email@example.com.
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (firstname.lastname@example.org) or telephone: ( +351 265 240 400).
How to cancel or change a reservation made through our website?
It is possible to cancel or change a online reservation through melia.com by the website, you should put the reservation number and make the cancellation.
How to reserve a cradle?
Please add comments or send an e-mail to: email@example.com.
What is the best time to be in the hotel for summer vacation?
The best time to be in the hotel for summer vacation is from June until September.
How should I guarantee a room with a double bed/ single bed, reduced mobility, extra bed and/or cradle?
To make a special request we suggest that, when booking, use the “Comments” field, or contact our reservations department by e-mail firstname.lastname@example.org. If you prefer, contact us through the number + 351 265 240 405.
How to do a group reservation?
To receive a group proposal, you must contact our groups department via the email email@example.com. If you prefer, contact us on +351 265 240 400.
What are the advantages of booking directly through the hotel’s website?
When booking directly through the melia.com website, you will have access to the WEB rates that allow a discount on the Best Available Rate that you will not find on other booking sites, having access to your Meliã rewards points. In addition, you can stay abreast of all our exclusive offers and promotions that we have for you.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online can I make changes with the hotel by phone?
If you book online, changes to the booking must also be made online through the organisation with which you made the booking.
How can I access the current campaigns?
On our website, www.meliasetubal.com, you will find the current campaigns.
What are the cancellation policies?
The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra cost?
The cot is free of charge and the extra bed costs €15 or €30, depending on whether the person requiring the bed is under or over 12 years old.
Can I book more than one room?
Yes, just select the number of rooms you want at the time of booking.
How can I make a booking for events or meetings?
You are welcome to send an email to firstname.lastname@example.org with your request.
Can I book a room on the same day?
Can I change the hotel booked?
No. If you want to change the hotel, you will have to cancel the initial reservation and make a new one for the desired hotel.
If I don’t turn up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?
It depends on the rate that was booked. In the case of a non-cancellable rate, yes, the full amount of the stay is charged. If the rate is cancellable, only the amount of the first night will be charged.
Is it safe to make a booking on the website?
Yes, it is completely safe to make a booking through our website.
What type of product is offered during breakfast?
Meliá Setúbal offers you a varied breakfast rich in local products, favoring the quality and nutrition of all the ingredients presented. We adapt your breakfast according to your preferences or intolerances, offering gluten-free products, soy, almond or rice drinks every day.
What is the breakfast’s schedule?
Week Days: 07:00-10:30 | Weekend: 07:00-11:00.
What is the restaurant’s schedule?
Lunch: 12:30-14:30 | Dinner: 19:30-22:00.
What are the available menús and what are the different types of cuisine?
Bistro & Tapas, in Meliá Setúbal, offers an à la carte menu experience, available for lunch and dinner. And because the concept is also designed for families, the restaurant offers a Children’s Menu, with several options.
Can I use the restaurant’s services without being a guest?
Does the restaurant have vegetarian options? Vegan?
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Yes, rooms do have minibar.
Is it possible to request extra pillows and sheets?
Yes, it is possible to request extra pillows and sheets.
Does the hotel have room service? What is the schedule?
Yes, the hotel does have room service from 10:00 until 23:00.
Is it possible to include romantic decoration in the room? What is the cost?
Yes, it is possible to include romantic decoration in the room. The cost is 30€ (romantic pack, sparkling wine and romantic decoration).
Do rooms have balcony?
Yes, rooms do have balcony.
What are the different types of room available in the hotel?
The different types of room available in the hotel are: Melia Room, Deluxe Room and Premium Room.
Do rooms have air-conditioner?
Yes, rooms do have air-conditioner.
Is there any wake-up call service in the hotel?
Yes, there is wake-up call service in the hotel.
Are rooms soundproof?
Yes, rooms are soundproof.
Do rooms have shower or tub?
Yes, rooms do have tub.
Are the rooms equipped with Smart TV?
Do the rooms have a hairdryer?
What amenities (shower cap, shampoo, etc.) are available in the room?
Depends on the type of room, but they can always be requested, subject to availability.
HEALTH & SAFETY
Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?
Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.