RECEPTION
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Late check-in can be done until 00:00.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese, spanish, french and english.
What documents are required for check-in?
If I am allergic to an ingredient, when and where do I inform?
What documents are required for check-in?
A valid identification document (national citizen card or passport) for all guests.
If I am allergic to an ingredient, when and where do I inform?
It would be good if you could notify the hotel as soon as possible, preferably when you do the reservation, so that we can make sure we have alternative products available. If you don’t, you may still inform reception at the time of your check-in.